Last updated: 01 October 2026
AyoMed ("we", "us", "our") is committed to protecting the privacy and confidentiality of every patient and visitor. This Privacy Policy explains what personal and health information we collect, how we use it, and the rights you have over it. [REPLACE: confirm legal entity name and registration details with your lawyer.]
We may collect personal details (such as your name, email, and phone number) when you submit an enquiry form, book an appointment, or contact us directly.
As a healthcare provider, we also collect health-related information you share with us during consultations, which is treated as sensitive personal data under UAE data protection law and handled with additional safeguards. [REPLACE: describe exact categories of patient health data collected once your clinical intake process is finalized.]
We use the information we collect to respond to enquiries, schedule and manage appointments, provide clinical care, and communicate with you about your treatment.
We do not sell your personal or health information to third parties.
We may share limited information with third-party service providers who help us operate our website and clinic systems (for example, hosting or appointment-scheduling providers), under confidentiality obligations. [REPLACE: list actual third-party processors once confirmed.]
We retain personal and medical records for as long as required under applicable UAE healthcare recordkeeping regulations. [REPLACE: confirm exact retention period required under DHA regulations with your compliance advisor.]
You may request access to, correction of, or deletion of your personal information, subject to applicable legal and medical recordkeeping requirements. To make a request, contact us using the details below.
If you have questions about this Privacy Policy or how your information is handled, please contact us at: help@ayomed.com